FAQS

ON THIS PAGE:

  • General questions
  • Payment
  • Shipping
  • Returns
  • Other questions

Don’t see your question here? Please: CONTACT US

1. GENERAL QUESTIONS


What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

    The item you ordered did not arrive within the time promised by the seller.
    The item you received was not as described.

How secure is my personal information?

We use industry-standard privacy protection. We don’t sell, lease or otherwise distribute any personal customer information. What’s more, all sensitive personal information is kept securely offline at our privately run data center.
Will my item be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Can I change or cancel my order?

We can only change or cancel orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

 

Can I change or cancel my order?

We can only change or cancel orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support on the CONTACT US

2. PAYMENT
What payment methods do you accept?

You can purchase on our website using a Paypal or Debit/Credit Card.
Which currency will I be charged in?

We support every world currency.

 

3. SHIPPING

Where do you ship?

We currently only ship to Boca Raton and the South Florida tri-county area, including Palm Beach, Broward, and Miami-Dade counties.

How long does it take to ship my order?

Once you have placed your order, it generally takes between 3 hours to process it for delivery if possible the same or next day.

You can read more about our SHIPPING POLICY HERE

 

How much is the shipping?

How much is the shipping?

The answer to this question is very simple. It will depend on your area, for example.

Joyna's Art & Framing offers pickup and delivery of your framing, mirrors and art projects within Boca Raton and the South Florida tri-county area, including Palm Beach, Broward and Miami-Dade counties. contact our advisors to have a budget of how much shipping will cost

 

4. RETURNS.  no avail now
Do you accept returns?

We do accept returns in respect to the following conditions:

    The item must have been sold on our online store
    The item shouldn’t have been used in any way
    The return or exchange request is made within 30 days of purchase
    The return is made within 14 days of the return or exchange request

You can read more about our Refund Policy here.

To ask for a return, please contact our support on CONTACT SUPPORT

 

5. OTHER QUESTIONS. not avail now
Is there a guarantee?

We guarantee that any of our products manufactured by us and sold through our online store are free from defects. We will be happy to accept any return or exchange request resulting from a defective item as long as they adhere to our Refund Policy.

If you have a return or exchange request due to a defective item, please contact our support for more information on how to proceed.
Do you have physical stores?

Currently we DO have a physical store with our brand. you can find us at
4201 Oak Cir #41
4201 Oak Cir, Boca Raton, FL 33431
What happens if my package is lost?  


We are not responsible if the wrong address is entered during the checkout process. Please make sure your billing and shipping address is correct before processing your order. If we have made an error, we will take full responsibility for the original order that was placed for you at no charge.